Customer Service
Customer Services General Enquiries contact: service.uk@britax.com
Tel: 01264 386034
Our customer service opening times:
Monday to Thursday: 8:30am – 5:00pm
Fridays 8:30am – 4:00pm.
Spare Parts Enquiries contact: spares.uk@britax.com
Replacement User Guides contact: userguides.uk@britax.com
Replacement parts / Replacement covers
Original Britax replacement parts (such as replacement covers) are available from your local retailer. There you will find friendly staff who will advise you and order the necessary part if it is not in stock.
Unfortunately, replacement covers are no longer available for the following models:
- Eclipse (pre 2005)
- Club Class and Club Class Extra
- Cruiser and Super Cruiser
- Rock-a-Bye
- Recliner
- Two-Way
- Two-in-One
- Galaxy
- Monarch
If your child car seat has been involved in an accident
In order for a child restraint to give protection it can endure heavy stresses in a vehicle collision that may cause unseen damage to the seat. It is quite likely that even following a severe accident a child seat may appear visually undamaged, but it could well have undergone structural stress that would impair its efficiency in the future. Therefore, we do not recommend that any child car seat should be used again following an accident (excluding minor scrapes, parking speed, etc...).
Child seat buckles
Common problems with child seat buckles such as sticky buttons and the buckle not clicking, are usually caused by dust or dirt. If a problem does occur then please refer to the child car seat's user-guide which explains simple ways to resolve these problems.
If you have any further questions or want any other information then please contact our customer service department:
Email: service.uk@britax.com
Tel: 01264 386034
Terms & Conditions for the free cosy toes promotion in The Independent Newspaper and Mother & Baby magazine
- Offer valid when you purchase the B-DUAL promotion from the Britax 2011 range while stocks last. Should stocks remain the FREE Cosy Toes offer will expire on 18th December 2011.
- A copy of your proof of purchase along with the reference code from the advert and your full name and address must be sent to our offices for the attention of our Customer Care Team at the following address:
Britax
FAO: Customer Care Team
1 Churchill Way West,
Andover,
Hampshire.
SP10 3UW.
- Please also include the following information:
1. Your email address
2. The due date or age of your children that the product is being purchased for
- This offer is not redeemable in conjunction with any other promotions offered by Britax or the retailer
- The free of charge accessory (Cosy Toes) will be shipped via courier within 10 days of receipt of the proof of purchase, advert reference and full name and address
- In the instance that the free of charge Cosy Toes is no longer in stock you will again be notified within 10 days
- Should all items listed below not be sent to Britax altogether, Britax reserve the right to not send out the free of charge accessory and will not be able to follow up to chase the required information
- The terms and conditions of this promotion do not affect your statutory rights
- On occasion Britax like to share updates and offers about their products, however, If you would not like Britax to keep your information please state this within the information you send in relation to this promotion. Britax would never pass on your data to any 3rd parties.